Telehealth: How Malaysian Clinics Can Learn from Wheel, Disruptor of the Telehealth Industry

July 4, 2024

Table Of Contents

Struggling to keep up with patient demands?

Facing high operational costs and inefficiencies?

You’re not alone.

Many clinics today grapple with common pain points such as limited patient access, operational inefficiencies, and the constant struggle to attract and retain patients. These challenges can hinder your clinic’s growth and the quality of care you provide.

Imagine if you could overcome these obstacles and transform your clinic into a thriving practice with a constant stream of new patients.

Enter telehealth.

Telehealth has emerged as a powerful solution, addressing these critical issues and revolutionizing the way healthcare is delivered.

By eliminating geographical barriers, offering flexible scheduling, and streamlining operations, telehealth not only enhances patient care but also boosts clinic efficiency and profitability.

But the impact of telehealth extends beyond just the United States. The global adoption of telehealth is on the rise, and countries like Malaysia have a unique opportunity to leverage this technology to stay competitive in an increasingly crowded market.

This brings us to an insightful conversation between Michelle Davey, founder of Wheel, and Forbes. Michelle shares her journey and vision for telehealth, highlighting how it has grown and why it’s poised for explosive growth. Her insights offer valuable lessons for clinics worldwide, including those in Malaysia.

The Rise of Telehealth

Michelle Davey’s company, Wheel, stands at the forefront of this telehealth revolution. With a unique model that combines staffing and back-end technology, Wheel helps digital health companies offer telemedicine services efficiently.

Think of it as the gig economy for healthcare, where patients are matched with the right healthcare providers, ensuring timely and accessible care.

Davey’s journey into healthcare was deeply personal. Growing up in rural Texas, she experienced firsthand the challenges of accessing medical care.

This motivated her to enter the healthcare field and ultimately led her to create Wheel. Her story is a testament to the transformative power of telehealth, especially in addressing the supply-demand imbalance in healthcare access.

Telehealth’s Global Impact and the Opportunity for Malaysia

The pandemic has underscored the critical role of telehealth, revealing a significant supply-demand imbalance in healthcare access.

Patients are increasingly seeking high-quality care from the comfort of their homes, a demand that telehealth services like Wheel are well-equipped to meet. This shift has opened up new opportunities for clinics worldwide, including in Malaysia, where the healthcare industry is highly competitive.

For Malaysian clinics, telehealth is not just an option but a necessity to stay relevant. The ability to offer virtual consultations can significantly enhance a clinic’s reach, providing care to patients who might otherwise face long wait times or travel barriers.

By integrating telehealth, clinics can position themselves as accessible and patient-centric, appealing to a broader audience.

Leveraging Websites for Telehealth

To effectively promote telehealth services, clinics need a strong online presence.

A well-designed website serves as the hub for all telehealth activities, showcasing the services offered, enabling easy appointment scheduling, and providing educational content about telehealth benefits.

This online platform is crucial for building trust and engaging with patients 24/7, positioning the clinic as a go-to resource for any medical concern.

One of our clients, Optimal Health, is promoting telehealth services, offering virtual visits and direct access to doctors via text messaging. This new service creates additional care packages, ensuring continuous patient care.

Michelle Davey’s success with Wheel illustrates the potential for explosive growth in the telehealth sector.

By adopting similar strategies, clinics in Malaysia can capitalize on this trend.

Establishing a robust digital presence through a dedicated website is the first step towards leveraging telehealth, ensuring clinics can meet the evolving needs of their patients and stand out in a competitive market.


The conversation between Michelle Davey and Forbes highlights the transformative power of telehealth. For clinics in Malaysia, this represents a significant opportunity to innovate and enhance patient care.

By embracing telehealth and establishing a strong online presence, clinics can attract more patients and build a sustainable, patient-centered practice.

If you need help growing your clinic’s brand online, contact us today.

Let’s work together to elevate your clinic’s online presence and reach more patients.

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